Global Creative Agency
Scalable IT Infrastructure for a Global Creative Agency
This award-winning Brooklyn-based digital creative agency has delivered cutting-edge campaigns for global powerhouses like Apple, Google, and Microsoft. Known for its innovation and creativity, the agency experienced rapid expansion fueled by mergers and acquisitions of other design firms. With new offices opening globally and its workforce ballooning from 35 to nearly 400 employees, the agency needed a trusted IT partner to provide scalable, secure, and high-performance infrastructure. That’s when they turned to ingenuIT to guide their digital transformation and global IT strategy.
The Challenge
Despite their technical savvy, the agency was relying on a small, under-resourced IT consulting firm that couldn’t meet the needs of a fast-growing, globally distributed creative organization. At the time, their IT environment lacked standards, structured onboarding, and scalable infrastructure. Network performance and wireless coverage were inconsistent, and the company had no centralized device management or hardware lifecycle strategy. Their Brooklyn office had 35 employees on one floor — but plans were already in motion to occupy all 8 floors of the building and expand internationally.
The Solution
ingenuIT stepped in with a phased approach to immediately stabilize the agency’s IT foundation while building for future growth:
Deployed a cloud-first strategy from the outset, leveraging AWS, Okta, and other cloud services to ensure secure, scalable access for users across all locations
Redesigned their LAN, WAN, and Wi-Fi infrastructure using Cisco managed switches, Ruckus Unleashed wireless access points, and a high-availability Sophos firewall for secure, high-performance networking
Delivered seamless wireless and VPN connectivity across the entire Brooklyn office
Implemented standardized hardware and software deployments organization-wide
Built an automated onboarding workflow with pre-configured device builds and unified software packages
Integrated Apple Business Manager and JAMF for global Apple device enrollment and management
Provided strategic guidance and technical project management as the agency scaled from 35 to 150 users in Brooklyn and expanded globally to 8 international locations
Deployed remote offices in Portland, Los Angeles, Atlanta, Sao Paulo, Rio de Janeiro, Copenhagen, and Belgrade using vetted local IT contractors under our direct management
Delivered turnkey office setups, remote deployment kits, and SOPs to ensure repeatable success
Provided ongoing help desk, network monitoring, inventory management, and global IT support for 3 years across 8 offices and 400+ users
The Advantages
By leveraging ingenuIT’s proactive IT management, the agency benefits from:
By partnering with ingenuIT, the agency was able to rapidly scale their global presence without compromising IT performance, security, or support. Our infrastructure planning, cloud-first strategy, and process development enabled them to open new offices quickly and confidently, all without needing us onsite. With standardized onboarding, centralized device management, and global IT visibility, the agency operated with the same agility and creative freedom that made them an industry leader. When it was time to bring IT in-house, ingenuIT recruited and onboarded their Director of IT Operations, provided clean documentation, credentials, and history, and ensured a seamless handoff. This case is a testament to our commitment to building long-term, client-first relationships — and delivering smart, scalable IT solutions for fast-growing businesses.
PARTNER WITH INGENUIT TODAY
Let’s Elevate Your IT Strategy Together
From startups to enterprises, ingenuiT provides tailored IT management solutions that empower growth, efficiency, and security. Ready to take the next step? Let’s discuss how we can help your business thrive.