RESTAURANT & HOSPITALITY
Modernizing IT for a Renowned NYC Restaurant & Hospitality Group with ingenuIT
This long-standing New York City restaurant and hospitality group has been an ingenuIT client since 2010. With multiple well-known, highly regarded restaurants, they have built a reputation for exceptional food and hospitality, with appearances in film and television further solidifying their iconic status.
Over the years, ingenuIT has provided end-to-end IT infrastructure management for their restaurants and corporate office, ensuring reliable, secure, and scalable technology solutions. We transformed their disjointed IT operations into a fully centralized, cloud-based environment that supports their evolving business needs.
The Challenge
When the restaurant group first engaged ingenuIT, they were struggling with an outdated workgroup network and POP mailboxes, resulting in inefficient communication and operational challenges. Their IT environment lacked centralized management, scalability, and reliability, leading to frequent disruptions.
Additionally, their point-of-sale (POS) system, Aloha, ran on outdated hardware, requiring on-site vendor visits for any service-related issues—causing prolonged downtime and lost revenue. They needed:
A centralized IT infrastructure to replace their fragmented systems.
A scalable, cost-effective approach to IT that aligned with the demands of a service-based business.
A modernized POS system with minimal downtime and remote management capabilities.
A future-proof IT strategy to transition their business to the cloud while maintaining reliability and security.
The Solution
Since 2010, ingenuIT has worked closely with the restaurant group to implement high-value, cost-conscious solutions tailored to their operations:
Network & Communication Overhaul:
Implemented a centralized Windows Small Business Server with Microsoft Exchange, replacing POP mailboxes.
Connected all restaurant locations and the corporate office via site-to-site VPN, ensuring seamless access to shared resources.
POS System Optimization & Remote Management:
Modernized their Aloha POS system, replacing outdated hardware.
Implemented a secure, fully remote management system, reducing downtime from hours to minutes by eliminating the need for on-site vendor visits.
Transition to Toast POS & Wireless Network Reliability:
As Toast POS emerged as a more flexible, cloud-based alternative, ingenuIT guided the transition.
Since Toast POS depends entirely on wireless connectivity, we deployed a redundant Wi-Fi network using Ruckus Wireless, ensuring uninterrupted service.
Cloud Migration & IT Modernization:
By 2020, with on-premises servers due for refresh, we transitioned them to a fully cloud-based IT environment using Microsoft 365.
Implemented Intune for desktop management, enabling centralized security and device control.
The Advantages
Through a strategic IT partnership with ingenuIT, the company achieved:
✅ Uninterrupted Business Operations: Since partnering with ingenuIT, the restaurant group has never experienced data loss or significant downtime.
✅ Faster IT Support & POS Reliability: Remote management solutions reduced POS system downtime from hours to minutes.
✅ Seamless Cloud Transition: A full Microsoft 365 cloud migration eliminated the need for costly on-premises infrastructure refreshes.
✅ Scalability & Cost Efficiency: Smart, high-value IT investments have ensured long-term cost control while supporting growth.
✅ Secure, Reliable Wireless Connectivity: A redundant Wi-Fi network ensures Toast POS operates without interruption, even in high-demand environments.
By transforming their IT infrastructure from fragmented and outdated to centralized, cloud-based, and highly reliable, ingenuIT has enabled this restaurant group to focus on delivering world-class dining experiences without IT disruptions. Today, their fully cloud-based environment provides scalability, security, and efficiency, supporting their business well into the
PARTNER WITH INGENUIT TODAY
Let’s Elevate Your IT Strategy Together
From startups to enterprises, ingenuiT provides tailored IT management solutions that empower growth, efficiency, and security. Ready to take the next step? Let’s discuss how we can help your business thrive.